Please read the Terms and Conditions carefully before placing any orders on: www.earthrenewable.com.au These Terms and Conditions together with your order constitute the entire contract between us and you for the supply of products. No other Terms and Conditions will apply. The contract may not be altered unless agreed to by us in writing or via email.
From time to time we may change the Terms and Conditions on: www.earthrenewable.com.au. Please make sure you have read our Terms and Conditions at the time of purchase. Please direct all enquires for Online Purchases to: [email protected]. Please allow at least 1-2 days for us to respond to your enquiry.
All prices are listed in Australian Dollars and Include GST. The prices indicated exclude freight and handling. Prices are subject to change without notice. Earth Renewable Products will at all times use our best efforts to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on the website are only current at that particular point in time and we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on the website.
Contact [email protected] for more info. The item must be in stock, and be the exact item to which we stock (ie. pack size, colour and supplier stock code).
We want you to be completely satisfied with everything you purchase online from Earth Renewable Products so if for any reason you wish to return the product to us, you can do so within 7 days of receiving your order, provided the product is unused, in its original packaging and with the original receipt. We cannot accept returns of any chemical product once they have been delivered, accepted and signed for on the delivery docket. We do not offer refunds if you simply change your mind or if you incorrectly puchased, you will be issued an online credit note to use toward a further purchase. The cost of freight for the return product will be your responsibility. However, Earth Renewable Products be notified of all returns for credit, or replacement of faulty, or incorrect goods within 7 days after the date of delivery. All returns must be accompanied by a “Collection Docket Number” (CDN). The CDN will be issued after Earth Renewable Products is notified about any goods for return. The purpose of the CDN is to identify items being returned as well as the respective customer details. Upon return, all goods will be inspected for condition and completeness and treated in the following manner:
a) Any deemed faulty, will be replaced with new stock, at no further charge to the customer and the manufacturer will be notified of all faults or failures;
b) Any goods identified as being supplied incorrectly by Earth Renewable Products will be resupplied with the correct product, according to the customer online order, at no additional charge to the customer; or
c) Those goods returned for credit due to incorrect ordering, by the customer, must be in as new, unused condition and in original packaging. Those goods that are specially requested by the customer and that are not standard stocked items will not be accepted for return or credit under any circumstances. Similarly, any goods that have been modified prior to dispatch, at the request of the customer, will not be accepted for return or credit.
Credit Notes must be used within 6 months of being issued. After the 6 months your Credit Note will expire and cannot be extended. Once the item has been received back to our warehouse, a staff member will email you an on-line Credit Note number. Credit Notes must be used in whole and cannot be split. On-Line Credit Notes cannot be transferred.
Refunds, Exchanges & Credits
Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged or not in their original packaging ready for resale. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs. Once goods have been received by Earth Renewable Products a credit note or refund will be issued. Postage and handling charges of returned products are not refundable unless a product is deemed faulty by the supplier or repair agent. It is up to the discretion of Earth Renewable g Products to not accept returns for certain items for the reasons of hygiene and safety. Please note that it is suggested that you send your return package by the most appropriate mode of receipted transport, giving consideration to the physical size, weight and nature (ie. Dangerous goods) of the package, as Earth Renewable Products cannot be held responsible for any product lost or damaged in transit.
Products offered on sale are not returnable unless faulty. This type of sale is considered final. Earth Renewable Products takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by email). We will then work out the best way to rectify this. Earth Renewable Products reserves the right to assess the condition of returned goods prior to offering a repair, exchange or credit.
Freight costs for returned products for repair will be the customer’s responsibility to and from Earth renewable Products Your product will be assessed upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.
Warranty Claims must be proceeded in writing (by email) and we will ensure to our best ability to rectify the issue as soon as possible. You must be able to produce a valid receipt for all Warranty claims as claims may otherwise be rejected.
All online orders will be processed promptly and dispatched by the most appropriate mode of transport, when considering factors such as cubic size, weight and nature of product/s being shipped. Products classified as “Dangerous Goods” will be shipped in accordance with all legislation to ensure the highest standards of safety are maintained. As “Dangerous Goods” are only able to travel with other compatible substances, slight delays maybe experienced, but every effort will be made to inform the customer of any such delay.
Earth Renewable Products endeavour to ship orders within 3 business days, however due to circumstances beyond our control, this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock and has to be ordered in. Delivery is quoted between 2 to 10 business days depending on your location within Australia and with whom your order is shipped through. This excludes items that are not instock at the time of order. Some out of stock, backordered or larger items can take up to 12 weeks for delivery. Orders cannot be picked up from warehouse for liability reasons.
Shipping costs are influenced by the size and weight of the product and location. Shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout and cannot be discounted. If there is any error in freight charges ie. if your order is large and needs to be shipped on a pallet, there may be an extra charge in which we will contact you before shipping of this occurs. All orders from our website will be delivered by third party, independent couriers. Once your order is dispatched, you will receive email advising of your freight tracking number. We cannot guarantee a date or time due to the high volume of deliveries. We do not deliver large items to P O Boxes. Couriers do not call prior to delivery. Please ensure you open your parcel and check all items are included and are undamaged. Items purchased online from Earth Renewable Products are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier. If goods are damaged we suggest to not sign for goods and to contact us within 48 hours of attempted delivery. If goods are signed for please include photos and details of damage within 24 hours. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.
You have the option to decide whether you wish an order to be left if the premises are unattended. If this option is unselected and you wish for your order to Not Be Left Unattended, your order will be delivered on our next scheduled delivery to your area. You will be left a business card to advise our attempted delivery. Alternatively goods can be collected from our warehouse between 8am -2:30pm Monday to Friday.
Customer Service Policy
Availability of Products
All products on our website are supplied subject to availability. We do not keep supply of all items on our website and we will notify you within a reasonable timeframe to advise if your order is out of stock or on backorder. We will happily organise a refund if a product cannot be supplied within a reasonable time. Despite our best intentions, sometimes the website will enable you to order a product that is out of stock. We will advise you of this within a reasonable timeframe and may offer you and alternative of equal value. We cannot place orders for discontinued or clearance items.
Incorrect Goods Supplied
If Earth Renewable Products supplies you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned to us in its original packaging and in resaleable condition. In the event of a wrong product being supplied, you must contact us within 24 hours of receiving your goods. The freight cost incurred will be determined by Earth Renewable Products.
Use of Goods
It is essential that all products purchased online from Earth Renewable Products are only used in the manner that they are intended to be used. We insist you read the instructions before attempting to use any product we have supplied to you. Supplementary information to that printed on the label of all chemical products is available on Safety Data Sheets these can be viewed, downloaded and printed from our website. Products purchased from us may not be modified in any way whatsoever from the condition they were supplied in. Your warranty may be deemed void if this occurs.
Earth Renewable Products dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our regular newsletter and to personalise your shopping experience with us.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
In order for Earth Renewable Products to fulfill an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.
Earth Renewable Products seriously the issue of our customer’s privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation. Earth renewable Products has voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts.
All content included on this site such as, but not limited to, text, images and logos is the property of Earth Renewable Products or its content suppliers. This website is Earth Renewable Products property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from Earth renewable Products.
Earth Renewable Products not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Earth Renewable Products does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Earth Renewable Products.
To the extent that Earth Renewable Products be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 59 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question. Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of Queensland, Australia.
Earth Renewable Products not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Earth Renewable Products, and Earth Renewable Products shall be entitled to a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland, Australia and shall be subject to the non-exclusive jurisdiction of the courts of Queensland, Australia.
Our website is provided in the state of Queensland, Australia and conditions of use are subject to Australian law which governs these Terms and Conditions. We do not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances beyond of our control.
For further information, about any of the information in this statement, please contact our management at the email address [email protected]